TERVALYX Returns Policy

At TERVALYX, customer satisfaction is our top priority. We understand that sometimes you may need to return a product. Our returns policy ensures a hassle-free process, subject to the terms outlined below:

Eligibility for Returns

• Products must be returned within 30 days of receipt.
• Items must be unused, in original packaging, and in the same condition that you received them.
• Proof of purchase is required to process a return.

Non-returnable Items

Certain items are exempt from being returned. These include:

• Perishable goods such as food, flowers, and newspapers.
• Intimate or sanitary goods.
• Gift cards, downloadable software, and some health and personal care products.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call us at (555) 012-3456 with your order details.
2. Upon approval, you will receive a return authorization and instructions for returning your item.
3. Ship the item to: TERVALYX Returns, 123 Business Park Drive, Suite 100, Metropolis, NY 10101.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further assistance, please contact our support team at [email protected]. Thank you for choosing TERVALYX.